Event took place at Chiseldon House Hotel
DJ for this event: Dean
This feedback is for an event (Wedding) which took place in Swindon (SN4).
Review provided by Alistair on 01/07/2015
Deposit Requested | Ts & Cs Supplied
"We booked Rockbox Roadshow on the strength of reviews online and the friendly and helpful phone conversations with Peter Lock. Before we booked we met Peter in person and the venue and were impressed at his organisation and his easy going friendly manner. Peter collected a lot of information about us during the meeting and via the online information tool. He also provides a requests section on his website that allows you to pick songs that you want, would like, special requests and songs that you do not want playing. We had booked Peter to provide background music during the welcome drinks and wedding breakfast, a microphone during the speeches and then music for the duration of the evening. Peter was unable to make the wedding due to transportation problems but organised a replacement DJ to cover the event. We did not find out that Peter was unable to make the event until we arrived at the reception, admittedly we would have been unable to do anything about the change of DJ at short notice but I was disappointed that Peter had not contacted us to let us know of the change or apologise that he was unable to make it. The replacement DJ, Dean (I have no other information or contact details for the replacement) had been provided a copy of the information we had completed on the website including the requests and endeavored to play all of the songs, interspersed with additional songs chosen by himself. The background music fit the brief although we did have to ask for it to be turned down during the wedding breakfast and the microphone did not appear to work correctly for the speeches, this could have been user error however all three of the speakers ended up making do without. Other than the small mishaps we were generally happy with the entertainment during the day. When we switched to the evening entertainment the sound system and light show were well suited to the venue and appropriate for the size of the event. The first song was the first dance and this was perfect, we picked a remake of our favorite song by a small group but there were no issues with availability. It took a few songs for the dance floor to fill up after the first dance but from that point onward I dont think the dance floor emptied. Dean really did help keep the party going all night and for this I would generally recommend him. The only other issue was that he started to play the one song on our do not play list, but did turn off when asked by the bride. This was due to not being able to read the information on the website on sight due to the poor quality of the print out and was probably due to the short notice of him taking over the event however. To make up for it he offered to play all the other songs on our play list which he did. In summary the booking process and pre-event information gathering with Peter were good, we were disappointing that he did not tell us about the change of DJ however the replacement did a good job with the exception of a couple of mishaps likely caused by the short notice."
Rockbox Roadshow responded to this comment as follows:
thank you for your feedback my apologies for not attending personally. I did not want to cause you any undue stress on your big day which is why i did not contact you on the day. I am glad that dean did a good job for you as I knew he would but was not aware of any problems you have mentioned until now. Once again many thanks.